Terms of use

Who we are

HerdSense is operated by Zizian (Pty) Ltd, a company registered in South Africa and based in Bethlehem, Free State. "We" and "us" mean that company. "You" means the person or organisation using the platform.

Your account

You must give accurate details when you register and keep your password to yourself. The person who registers a farm becomes its owner and is responsible for who they invite and what those people do. If you register on behalf of a community or a company, you confirm you are allowed to.

What HerdSense does and does not do

HerdSense stores the records you and your team enter, and readings from devices you attach. It raises alerts from those readings against thresholds you can set. It does not replace a veterinarian, a fence, a herder or a stock theft unit. A missed alert, a late reading or a flat tag battery can happen, and you should not rely on the platform as the only safeguard for an animal's life or your property.

Fever thresholds, gestation periods and withdrawal calculations are defaults from published veterinary guidance and can be changed by your organisation. Always follow the label of a medicine and your vet's advice over a number on a screen.

Your records

Your records belong to you. You give us permission to store, process and display them to the people in your organisation, and to use them in aggregate, without identifying your farm, to improve the platform. You can export them at any time and ask us to delete your account.

Acceptable use

Do not use HerdSense to record animals you do not own or manage, to interfere with another organisation's data, to attach a device you do not have the right to attach, or to break the law. Do not try to get around the access controls or overload the service. We may suspend an account that does.

Paying for it

The Starter tier is free up to the number of animals shown on the pricing page. Paid tiers are billed monthly or annually in Rand, in advance, at the price shown on the pricing page when you subscribe. Prices include VAT. Hardware is sold at the once-off price shown and carries a monthly fee per active tag. We may change prices with at least thirty days' notice to the account owner; the new price applies from your next billing period.

If a payment fails we tell you and try again. If it keeps failing the organisation drops to the Starter tier, and records above the Starter limit become read only until the account is settled. We do not delete records because of a missed payment.

Hardware

Smart tags and base stations are supplied under the Consumer Protection Act, 2008 where it applies. A device that fails through no fault of yours within six months of delivery is repaired or replaced. A tag lost from an animal, chewed, run over or drowned is not covered. Battery life figures are typical, not guaranteed, and depend on the fix interval you set.

Availability

We aim to keep the platform up at all times and to tell you about planned maintenance in advance. We do not promise uninterrupted service. Where we are at fault, our liability to you is limited to the fees you paid us in the three months before the problem. We are not liable for loss of animals, loss of profit or indirect loss, except where the law does not allow us to exclude it.

Ending the agreement

You may close your account at any time from the settings page or by asking us. We may close an account that breaks these terms, after telling you why unless the law prevents it. When an account closes you may export your records first, and we delete them as described in the privacy notice.

Personal information

How we handle personal information is set out in the privacy notice, which forms part of these terms.

Law and disputes

These terms are governed by the law of the Republic of South Africa. If we disagree, we will first try to settle it by talking. Failing that, the courts of South Africa have jurisdiction. Nothing here takes away rights you have under the Consumer Protection Act or POPIA.

Changes

We may update these terms. If a change matters we tell account owners by email before it takes effect, and the date at the top of this page changes.

Contact

Zizian (Pty) Ltd, Bethlehem, Free State. hello@herdsense.co.za, +27 69 685 9393.